Otodiva – PT Krama Yudha Tiga Berlian Motors (KTB), official distributor Mitsubishi Fuso Truck and Bus Corporation (MFTBC) in Indonesia, continue to expand the after-sales service network. In the second quarter 2024, KTB inaugurated Service Points in two new locations. The first location is in Muara Enim, South Sumatra, in collaboration with dealer PT. Berlian Maju Motor and was inaugurated on 10 July 2024. The second location is in Mamuju, West Sulawesi, in collaboration with dealer PT. Bosowa Berlian Motor which will be inaugurated on 18 July 2024. With this, In total there are three Mitsubishi Fuso Service Points as of July 2024.
This Service Point in Muara Enim aims to make it easier for consumers to get professional after-sales service. Therefore, The location chosen is very strategic, close to consumer business centers. In this area, there are around 688 Mitsubishi Fuso vehicle units that have to travel around 150 km or approximately three hours to reach the nearest Mitsubishi Fuso dealer. The presence of this Service Point reduces the distance traveled and provides faster and more efficient service.
Besides that, This Service Point is equipped with a Mobile Part Depot which can move to consumer business operational locations to remote areas. Consumers don't need to worry if they face an emergency because the Mobile Part Depo unit is ready to provide assistance whenever needed. This inauguration event also invited retail consumers and Mitsubishi Fuso fleets around Muara Enim. Most of them are engaged in the coal mining sector, considering that this area is one of the main coal producers in Indonesia, both for domestic and export needs.
Shoko Yamada, Vice President Sales & Marketing Division PT. KTB, convey, “We are always ready to help consumers get professional after-sales service easily. Besides that, We also provide units that are ready to come to the consumer's location to speed up service.”
With the Zero Down Time pillar, Mitsubishi Fuso is committed to continuing to provide after-sales services that support consumer operations as a True Business Mainstay.
